On-demand service for In-demand people.
One app for local delivery, rides, and freight. Supporting communities from coast to coast to coast.
Our Services
This section provides an overview of the services available through the TrollyUp app. One app for all your local needs.
Food Delivery
Groceries
Ride Hailing
Freight & Logistics
Our Impact on Canadian Communities
TrollyUp is more than a service; it's a commitment to strengthening Canada's local economies.
Local Businesses Supported
Canadian Jobs Created
Provinces & Territories Served
What Our Customers Say
Ready to TrollyUp?
Join the movement to support local. Download the app today and experience the difference.
Building a Fairer Canada, One Delivery at a Time
TrollyUp exists because we believe Canadians deserve better. Better platforms. Better pay. Better values.
Our Story
In 2021, our founders witnessed a troubling trend across Canada. International gig platforms were taking massive commissions (25-30%) from local restaurants, retailers, and logistics companies. Workers were earning less while bearing all the risk. Profits were flowing out of Canada.
They asked a simple question: Why shouldn't Canadians own a platform that serves Canadians?
TrollyUp was born from that conviction. We built a platform designed by Canadians, for Canadians, with fair economics for everyone involved. Every dollar of profit stays in Canada. Every decision is made with Canadian communities in mind.
Key Milestones
Our Core Values
Canadian First
All profits reinvest in Canadian communities. All decisions made with Canadian interests in mind. We're not a foreign platform—we're neighbors.
Radical Fairness
15% commission vs 28% industry average. No hidden fees. Transparent terms. Honest relationships with partners and workers.
Community Impact
Every transaction strengthens local businesses and supports Canadian workers. We measure success by impact on communities.
Our Impact on Canada
Merchant revenue supported
Jobs created across Canada
Small businesses supported
Provinces & territories served
Leadership Team
Sarah Chen
CEO & Co-Founder
Previously VP of Operations at Canada's largest logistics network. 15+ years in supply chain management.
Marcus Johnson
CTO & Co-Founder
Former Principal Engineer at major Canadian fintech. Led mobile app development for 8+ million users.
Jennifer Patel
President & Co-Founder
Serial entrepreneur with 3 successful exits. Deep expertise in marketplace operations and partner relations.
Why We're Different
📍 Local Ownership
We're headquartered in Canada and all major decisions are made right here. No distant shareholders dictating our future.
💼 Transparent Economics
No hidden fees. No surprise charges. Partners know exactly what they're paying and why. Complete transparency in all dealings.
⚡ Community Responsive
We actually listen to feedback from drivers, merchants, and customers. Changes happen at community level, not by algorithm.
🌱 Sustainable Growth
We're not chasing growth at any cost. We grow responsibly, invest in our people, and maintain fair terms for all.
Join the Movement
Whether you're a customer, partner, driver, or investor—you're part of building something better for Canada.
Partner with TrollyUp and Grow
Lower fees, higher profits, and a partner who actually cares about your success. Join 1,250+ Canadian businesses already thriving with TrollyUp.
Why TrollyUp Beats the Competition
Industry-Leading Commission Rates
Real Partner Success Story
"After joining TrollyUp, our delivery orders increased by 45% in the first month. The lower commission means we can invest back into our business, hire more staff, and offer better customer service. This is what a real partnership looks like." - Marcus, Toronto Restaurant Owner
Complete Partner Benefits
💰 Higher Profits
- ✓ 15% commission (vs 25-30% competitors)
- ✓ No hidden delivery fees
- ✓ No marketing fees
- ✓ No payment processing markup
- ✓ Transparent pricing always
📱 Premium Technology
- ✓ Modern, intuitive ordering system
- ✓ Real-time order tracking
- ✓ Advanced analytics dashboard
- ✓ Inventory management tools
- ✓ Marketing tools & promotions
🤝 Dedicated Support
- ✓ Dedicated account manager
- ✓ 24/7 technical support
- ✓ Regular training sessions
- ✓ Performance optimization help
- ✓ Direct communication channel
📊 Business Growth
- ✓ Flexible commission rates for partners
- ✓ Seasonal promotions & support
- ✓ Cross-promotion opportunities
- ✓ Partner community network
- ✓ Revenue sharing programs
We Partner With All Business Types
Restaurants
Full-service, fast casual, fine dining
Grocery & Retail
Markets, pharmacies, convenience stores
Cafes & Bakeries
Coffee shops, pastry, prepared food
Logistics
Warehouses, fulfillment centers
Simple Onboarding Process
Register Your Business
Complete our simple registration form. Takes 5 minutes.
Verification & Setup
We verify your business details and set up your merchant account. 1-2 business days.
Menu & Inventory Setup
Upload your menu or inventory. Our team helps you optimize it for maximum sales.
Go Live!
Start receiving orders and earning more with TrollyUp.
What Our Partners Say
"TrollyUp's lower commission rates meant we could finally invest in better equipment and hiring. Our customers notice the quality improvement."
"The transparency is refreshing. No surprises. No hidden fees. We know exactly how much we're making on every order."
"Our TrollyUp sales rep actually understands our business and helps us succeed. That's rare in this industry."
Ready to Join TrollyUp?
Start earning more with lower fees. Get started in 5 minutes.
Invest in the Future of Canadian Commerce
TrollyUp is building a national, locally-owned alternative to multinational gig economy platforms. Support fairness, profits, and Canadian values.
TAM in Canadian Gig Economy
Commission vs 28% Average
Provinces & Territories Served
Jobs Created to Date
The Canadian Market Opportunity
Canada's gig economy is growing rapidly, with consumers and businesses demanding fairer, locally-controlled alternatives to multinational platforms.
Growing Consumer Demand
Canadian consumers increasingly support local businesses and prefer platforms that reinvest profits domestically.
Business-Friendly Regulations
Canada offers predictable regulatory environment with opportunities for fair business practices and worker protections.
Underserved Secondary Markets
Major international platforms neglect smaller Canadian cities—TrollyUp's sweet spot for rapid expansion and profitability.
Partner Loyalty
Restaurants, retailers, and logistics companies actively seek lower-cost alternatives to premium global marketplaces.
Market Size & Growth
CAGR 2024-2029: 12-15% across all segments
Strong Unit Economics & Pathway to Profitability
Commission Model
Lowest in market while maintaining 40%+ net margins
Customer Retention
vs 58% industry average, driven by fairness positioning
Payback Period
Strong unit economics enable rapid profitability
Financial Projections (Next 5 Years)
| Metric | Year 1 | Year 2 | Year 3 | Year 5 |
|---|---|---|---|---|
| Annual Revenue | $18.5M | $42.3M | $98.7M | $312M+ |
| EBITDA Margin | -15% | 8% | 22% | 35%+ |
| Active Users | 450K | 1.2M | 2.8M | 8M+ |
Why TrollyUp Wins Against Global Competitors
Local Ownership
Decisions made in Canada for Canadian communities, not in Silicon Valley or Beijing boardrooms.
Speed & Agility
Fast decision-making and regional customization that global platforms can't match.
Partner-Centric
Industry-leading 15% commission vs 28% average builds long-term partnership loyalty.
Regulatory Alignment
Proactive engagement with Canadian regulations creates moat against competitors.
Community Trust
Strong brand affinity with Canadian values drives higher retention and NPS scores.
Diversified Revenue
4 service lines reduce risk and provide multiple growth vectors across Canada.
Strategic Growth Roadmap
✓ Consolidate 5 major metro markets
✓ Expand to 1,500+ partners
✓ Launch 4th service line (moving)
✓ Reach 500K monthly active users
✓ Penetrate 15 regional markets
✓ Grow to 3,500+ partners
✓ Launch driver loyalty program
✓ Achieve $35M+ ARR
✓ National coverage (all 13 P&T)
✓ Scale to 6,000+ partners
✓ Launch B2B fulfillment platform
✓ Target $125M+ ARR
✓ Market leadership position
✓ 10,000+ enterprise partners
✓ Expansion to adjacent verticals
✓ Path to IPO or strategic exit
Investment Opportunity
Series A Round
Strategic Partnership
Community Investment
Risk Mitigation Strategy
⚖️ Market Risk
Diversified service lines reduce dependency on any single market. Canadian regulatory environment is predictable and favorable.
- ✓ 4 service categories for revenue diversification
- ✓ Proven model in major metros
- ✓ Strong early market validation
🚀 Competitive Risk
Local ownership and fair commission model create defensible competitive moats that multinational platforms can't replicate.
- ✓ Stronger partner retention (73% vs 58%)
- ✓ Community brand loyalty
- ✓ Regulatory relationships advantage
👨💼 Execution Risk
Experienced leadership team with successful track records in logistics, gig economy, and Canadian market operations.
- ✓ Proven management team
- ✓ Advisory board with industry expertise
- ✓ Scalable infrastructure in place
📊 Unit Economics Risk
Strong unit economics with 28-month payback period and path to EBITDA profitability by Year 2 of Series A.
- ✓ 40%+ net margins with low CAC
- ✓ Conservative growth projections
- ✓ Profitability timeline validated
Key Metrics & Traction
User Growth
Financial Performance
Everything You Need to Know
Download our comprehensive investor pitch deck with detailed financials, market analysis, and growth projections.
TrollyUp Investor Pitch Deck
45+ slides with financial models, market analysis, and team profiles
Market Analysis
Comprehensive TAM, SAM, and SOM breakdown for Canadian gig economy
5-Year Financials
Detailed projections including unit economics and path to profitability
Team & Advisory
Bios and track records of leadership and board members
Let's Build the Future Together
Direct Contact: investors@trollyup.com | Phone: 1-800-TROLLYUP
Earn More. Work Flexible. Support Local.
Join 12,400+ drivers earning fair pay across Canada. No exploitative commission rates. Just honest work with TrollyUp.
Why Choose TrollyUp
Higher Earnings
Keep more per trip. Average $22-28/hour (depending on service and location). Tips go 100% to you.
True Flexibility
Work 2 hours or 20 hours. Start and stop whenever you want. No minimum shift requirements.
Fair Treatment
Treated like a partner, not a number. Clear communication. Respectful working conditions.
Driver Benefits Breakdown
- ✓ Competitive pay per delivery ($5-12)
- ✓ 100% of tips and bonuses
- ✓ Free insurance coverage
- ✓ Vehicle maintenance allowance
- ✓ 24/7 roadside assistance
- ✓ Performance bonuses
- ✓ Driver community events
- ✓ Career advancement opportunities
Earnings Potential
Average on food delivery
8-10 deliveries per hour × $2.50 per order + tips
Average on ride-hailing
3-4 rides per hour × $6-8 per ride + tips
Average on freight
1-2 jobs per hour × $14-20 per job
Real Driver Example
Marcus drives 6 hours on Friday evening:
= $15.08/hour (plus the freedom to work when he wants)
Ready to Get Started?
Compliance & Safety Standards
TrollyUp is committed to operating with the highest ethical standards and compliance with all applicable Canadian laws and regulations.
1. Equal Employment Opportunity and Non-Discrimination Policy
I. OVERVIEW & SCOPE
TrollyUp has established a Non-Discrimination and Equal Employment Opportunity Policy ("EEO"). This EEO policy applies to all aspects of the relationship between TrollyUp and its employees, including recruitment, hiring, compensation, benefits, and all other employment terms and conditions. These policies apply to independent contractors, temporary employees, and all personnel working on behalf of TrollyUp. Any user found to have violated this prohibition will lose access to the TrollyUp platform.
II. PROHIBITED DISCRIMINATION
TrollyUp shall not tolerate any form of discrimination based on race, creed, religion, color, age, disability, pregnancy, marital status, sexual orientation, gender identity, national origin, sex, veteran status, or any other status protected by law. This includes:
- • Not picking up a passenger on the basis of any protected characteristic
- • Requesting that a passenger or customer leave on the basis of a protected characteristic
- • Using derogatory or harassing language based on protected characteristics
- • Differential treatment in service provision
- • Harassment of any kind related to protected characteristics
III. REPORTING & INVESTIGATION
Any individual who believes they have experienced discrimination or harassment can file a report:
- • Via email: compliance@trollyup.com
- • Through in-app reporting feature
- • By phone: 1-800-TROLLYUP
All reports are investigated promptly and confidentially. TrollyUp may suspend or remove users pending investigation. Substantiated violations result in immediate account termination.
IV. ANTI-RETALIATION
Retaliation against any person who reports discrimination, harassment, or safety concerns is strictly prohibited and constitutes grounds for immediate account termination. All good faith reports are protected.
2. Safety & Security Standards
A. Driver Safety
- • All drivers must pass comprehensive background checks including criminal and driving record verification
- • Vehicles must be inspected and meet safety standards (2008 or newer, 4 doors minimum)
- • TrollyUp-provided insurance covers drivers during active work
- • 24/7 roadside assistance available to all drivers
- • Emergency support line for safety concerns
B. Customer Safety
- • Real-time GPS tracking for all deliveries and rides
- • Driver ratings and verification visible to customers
- • Two-way rating system ensures driver accountability
- • Safety features in app including call/text driver, emergency contact alerts
- • Immediate response to safety complaints
C. Food Safety (for Delivery)
- • All merchant partners must comply with local food safety regulations
- • Proper temperature control required for food deliveries
- • Regular inspections and audits of merchant practices
- • Drivers trained on proper food handling
3. Data Protection & Privacy Compliance
TrollyUp complies with Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act):
- • Encryption of all sensitive data in transit and at rest
- • Limited access to personal information on need-to-know basis
- • Regular security audits and vulnerability assessments
- • Breach notification within 30 days as required
- • User right to access, correct, or delete personal data
- • No sale of personal data to third parties
4. Consumer Protection Standards
TrollyUp operates in compliance with provincial consumer protection laws:
- • Transparent pricing with no hidden fees
- • Clear terms and conditions available to all users
- • Refund policy clearly stated before purchase
- • Fair dispute resolution process
- • Contact information prominently displayed for complaints
5. Accessibility Compliance
TrollyUp is committed to accessibility for all users, including those with disabilities:
- • WCAG 2.1 AA compliance for web platform
- • Screen reader compatibility for mobile apps
- • Keyboard navigation support
- • Alternative text for all images and visual content
- • Adjustable font sizes and color contrast options
- • Phone and email support for accessibility accommodations
6. Environmental Responsibility
As a Canadian company, TrollyUp is committed to environmental sustainability:
- • Encouragement of electric and low-emission vehicles through incentives
- • Route optimization to minimize fuel consumption
- • Plastic reduction initiatives in merchant operations
- • Carbon offset programs for heavy delivery volumes
- • Paperless operations and digital receipts
7. Legal Compliance
TrollyUp operates in full compliance with applicable Canadian laws:
- • Provincial Labor Laws: All jurisdictions where we operate
- • Tax Compliance: Full reporting to CRA and provincial authorities
- • Insurance Requirements: Mandatory coverage for all commercial operations
- • Competition Act: Fair competition and no anti-competitive practices
- • Municipal Regulations: Compliance with local business licensing and bylaws
8. Reporting Compliance Violations
To report a compliance issue, violation, or concern:
- • Email: compliance@trollyup.com (monitored 24/7)
- • Phone: 1-800-TROLLYUP ext. 5 (Compliance Team)
- • In-App: Use Safety Report feature
- • Mail: TrollyUp Compliance Department, Toronto, ON
All reports are treated confidentially. TrollyUp does not tolerate retaliation against reporters.
Register Your Business
Thank you for your interest in partnering with TrollyUp! Please fill out the form below and a member of our team will be in touch shortly.
Privacy Policy
1. Introduction
TrollyUp ("we," "us," or "our") operates the TrollyUp application and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our mobile applications and websites (the "Services").
2. Information We Collect
We collect information you provide directly to us, such as:
- • Account registration information (name, email, phone number, address)
- • Payment and billing information
- • Driver's license and vehicle information (for drivers)
- • Location data and GPS information
- • Communication and support tickets
- • Feedback and ratings you provide
3. How We Use Your Information
We use the information we collect to:
- • Provide, maintain, and improve our services
- • Process transactions and send related information
- • Send technical notices and support messages
- • Respond to your comments and questions
- • Monitor and analyze trends, usage, and activities
- • Ensure the safety and security of our platform
- • Comply with legal obligations
4. Information Sharing
We do not sell your personal information. We may share your information with:
- • Service providers who assist us in operating our website and conducting our business
- • Law enforcement when required by law
- • Other parties with your explicit consent
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at privacy@trollyup.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.
8. Contact Us
Email: privacy@trollyup.com
Address: TrollyUp, Toronto, Ontario, Canada
Last Updated: December 2024
Terms of Service
1. Agreement to Terms
By accessing and using TrollyUp, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. Use License
Permission is granted to temporarily download one copy of the materials (information or software) on TrollyUp for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- • Modifying or copying the materials
- • Using the materials for any commercial purpose or for any public display
- • Attempting to decompile or reverse engineer any software contained on TrollyUp
- • Removing any copyright or other proprietary notations from the materials
- • Transferring the materials to another person or "mirroring" the materials on any other server
3. Disclaimer
The materials on TrollyUp's website and mobile applications are provided on an 'as is' basis. TrollyUp makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
4. Limitations
In no event shall TrollyUp or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on TrollyUp, even if TrollyUp or an authorized representative has been notified orally or in writing of the possibility of such damage.
5. Accuracy of Materials
The materials appearing on TrollyUp could include technical, typographical, or photographic errors. TrollyUp does not warrant that any of the materials on our website and mobile applications are accurate, complete, or current. TrollyUp may make changes to the materials contained on its website and mobile applications at any time without notice.
6. Materials License Agreement
TrollyUp grants you a non-exclusive, non-transferable, revocable license to access TrollyUp for personal, non-commercial use only, subject to restrictions on use of any content accessed through TrollyUp.
7. User Responsibilities
Users agree to use TrollyUp only for lawful purposes and in a way that does not infringe upon the rights of others or restrict their use and enjoyment of TrollyUp. Prohibited behavior includes:
- • Harassing or causing distress or inconvenience to any person
- • Illegal or unlawful activity
- • Obscene or offensive material
- • Disrupting the normal flow of dialogue within TrollyUp
8. Limitation of Liability
Notwithstanding any damages that you might incur, the entire liability of TrollyUp and any of its suppliers under any provision of this agreement and your exclusive remedy for all of the above is limited to the amount actually paid by you for the services.
9. Revisions and Errata
The materials appearing on TrollyUp's website and mobile applications could include technical, typographical, or photographic errors. TrollyUp does not warrant that any of the materials on our website and mobile applications are accurate, complete, or current.
10. Governing Law
These terms and conditions of use are governed by and construed in accordance with the laws of Ontario, Canada, and you irrevocably submit to the exclusive jurisdiction of the courts that are located in Toronto, Ontario.
Last Updated: December 2024
Terms of Use - TrollyUp Apps
1. Scope of Services
TrollyUp provides an on-demand delivery, ride-hailing, and logistics platform connecting customers, merchants, and service providers ("Drivers"). These Terms of Use govern your use of TrollyUp apps and services.
2. Account Registration
To use TrollyUp, you must create an account with accurate, complete, and current information. You agree to:
- • Maintain the confidentiality of your account credentials
- • Be responsible for all activity under your account
- • Notify us immediately of any unauthorized access
- • Be at least 18 years old (or minimum age in your jurisdiction)
3. Customer Responsibilities
As a customer using TrollyUp to order services, you agree to:
- • Provide accurate delivery and payment information
- • Be available to receive deliveries at the specified location and time
- • Not cancel orders without valid reason after driver acceptance
- • Treat drivers and merchant staff with respect
- • Not use TrollyUp for illegal purposes
4. Driver Responsibilities
Drivers using TrollyUp agree to:
- • Maintain a valid driver's license and insurance
- • Operate vehicles safely and follow all traffic laws
- • Provide professional and courteous service
- • Keep vehicles in good condition and maintain cleanliness
- • Accept/decline orders in a timely manner
- • Not discriminate against customers based on protected characteristics
- • Complete deliveries/rides as requested or notify customers of inability
5. Merchant Responsibilities
Merchants using TrollyUp agree to:
- • Maintain accurate business and menu information
- • Prepare orders according to customer specifications
- • Have orders ready for driver pickup at scheduled times
- • Ensure food safety and quality standards
- • Respond to customer and driver inquiries promptly
- • Comply with all applicable food safety regulations
6. Payment and Fees
You agree to pay TrollyUp fees as follows:
- • Customers: Delivery fees + order total + applicable taxes and tips
- • Drivers: Earn per-delivery/per-ride fees, 100% of tips, and bonuses as published
- • Merchants: 15% commission on order total (subject to promotional adjustments)
All fees are non-refundable except where required by law.
7. Pricing and Surge
TrollyUp may implement surge pricing during peak demand times. Customers will be notified of surge pricing before confirming their order. This ensures drivers are available when demand is high.
8. Cancellations and Refunds
Cancellation policies vary by service type:
- • Customer cancellations before driver acceptance: Full refund
- • Customer cancellations after driver acceptance: May incur cancellation fee
- • Driver-initiated cancellations: May impact driver rating and access
- • Quality issues: Contact support for resolution
9. Rating and Feedback System
Users agree to provide honest, accurate ratings and feedback. False or defamatory reviews may result in account suspension. Ratings help TrollyUp maintain quality and safety standards.
10. Safety and Insurance
TrollyUp provides insurance coverage for drivers during active deliveries/rides. Drivers are responsible for maintaining their own vehicle insurance. TrollyUp liability is limited as per our insurance policies.
11. Prohibition of Conduct
You agree not to:
- • Discriminate against or harass other users
- • Engage in illegal activity
- • Abuse or manipulate the platform (fake orders, fraud, etc.)
- • Share account credentials or allow unauthorized access
- • Post false or misleading information
12. Account Suspension and Termination
TrollyUp reserves the right to suspend or terminate accounts that:
- • Violate these Terms of Use
- • Engage in fraudulent or illegal activity
- • Repeatedly receive poor ratings or complaints
- • Harm the TrollyUp community
13. Limitation of Liability
To the maximum extent permitted by law, TrollyUp shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of our services. Our liability is limited to the amount paid in the past 12 months.
14. Dispute Resolution
For disputes, users agree to first contact our support team at support@trollyup.com. If unresolved, disputes shall be resolved through binding arbitration in Ontario, Canada, rather than in court.
15. Changes to Terms
TrollyUp may update these Terms of Use. Continued use of TrollyUp after updates constitutes acceptance of new terms. We will notify users of material changes via email or in-app notification.
16. Contact Information
For support: support@trollyup.com
For legal inquiries: legal@trollyup.com
Mailing Address: TrollyUp, Toronto, Ontario, Canada
Last Updated: December 2024
Effective Date: January 1, 2025